Refund Policy

We're committed to your satisfaction with our financial analysis services. This policy outlines our refund procedures and your rights as a client.

Last Updated: March 15, 2025
Eligibility Criteria
When you qualify for a refund
Refund Process
Step-by-step refund procedure
Common Scenarios
Different refund situations explained
Processing Times
How long refunds typically take

1 Refund Eligibility Criteria

At BrainSparkFlow, we stand behind the quality of our financial analysis services. You may be eligible for a refund under specific circumstances outlined below.

Service Not Delivered
If we fail to deliver your requested financial analysis within the agreed timeframe, you're entitled to a full refund. This includes technical failures on our end or inability to access necessary data.
Request must be made within 30 days of original delivery date
Quality Standards Not Met
When our analysis doesn't meet the professional standards outlined in your service agreement, we offer partial or full refunds based on the specific deficiencies identified.
Documentation of quality issues required for processing
Duplicate Payment
Accidental duplicate charges are refunded immediately upon verification. This includes technical errors during payment processing or multiple charges for the same service.
Usually processed within 3-5 business days
Cancellation Before Work Begins
Full refunds available if you cancel your service request before we begin analysis work. Once data processing starts, cancellation fees may apply based on work completed.
Must cancel within 48 hours of service agreement

2 Step-by-Step Refund Process

1
Submit Refund Request
Contact our support team via email at [email protected] or call +6642244755. Include your service agreement number, payment details, and reason for the refund request.
Immediate
2
Request Review and Verification
Our team reviews your request against our refund criteria and verifies payment records. We may contact you for additional information during this stage.
2-3 Business Days
3
Decision Notification
You'll receive written notification of our decision via email, including the refund amount if approved and expected processing timeline.
Within 5 Business Days
4
Refund Processing
Approved refunds are processed back to your original payment method. You'll receive confirmation once the refund has been initiated from our end.
7-14 Business Days

3 Common Refund Scenarios

Full Refund
Service Completely Undelivered
When technical issues, data access problems, or other circumstances prevent us from delivering any analysis results, you receive a 100% refund of your payment.
Action Required: Contact support within 30 days with your service agreement details.
Partial Refund
Incomplete Analysis Delivery
If we deliver partial results but cannot complete the full scope of analysis due to data limitations or other factors, you may receive a prorated refund.
Refund Amount: Based on percentage of work completed and delivered to your satisfaction.
No Refund
Service Delivered as Agreed
When analysis is completed according to the service agreement specifications and delivered within the agreed timeframe, refunds typically aren't available.
Alternative: We may offer revision services or additional analysis at a reduced rate for satisfaction concerns.
Immediate Refund
Payment Processing Errors
Technical errors, duplicate charges, or incorrect amounts are refunded immediately upon verification. These don't require extensive review processes.
Timeline: Usually processed within 1-3 business days after verification.

4 Payment Methods & Processing Times

Refund processing times vary depending on your original payment method. Here's what you can expect for each option we accept:

Credit Cards
5-10 business days
Debit Cards
3-7 business days
Bank Transfer
7-14 business days
Digital Wallets
1-5 business days

Important Notes: Processing times begin after we approve and initiate your refund. Bank processing times are beyond our control and may vary during holidays or high-volume periods. International payments may take additional time due to correspondent banking relationships.

5 Special Circumstances

Force Majeure Events: During extraordinary circumstances like natural disasters, government regulations, or major technical outages that prevent service delivery, we work with clients on individual basis to find fair solutions, including full refunds when appropriate.

Data Privacy Concerns: If you request service cancellation due to data privacy concerns before analysis begins, we provide full refunds and ensure secure deletion of any uploaded information.

Billing Disputes: We investigate all billing discrepancies thoroughly. During dispute resolution, we may issue provisional credits while investigating the matter with your payment provider.

Service Modifications: When we need to significantly modify service scope due to technical limitations discovered after work begins, we offer the choice between accepting modified delivery or receiving a partial refund for undelivered components.

Need Help with Your Refund?

Our support team is here to guide you through the refund process and answer any questions about your specific situation.

Email Support
[email protected]
Phone Support
+6642244755
Business Hours
Mon-Fri: 9:00 AM - 6:00 PM
Contact Support Team